Bonnetje
Bonnetje
Making legal help "Fast, Easy, and Accessible"
Making legal help "Fast, Easy, and Accessible"
Bonnetje is a Dutch legal-tech platform designed to simplify and democratize access to legal assistance. Through an intuitive mobile app, Bonnetje helps users easily contest fines, claim compensation, and handle various legal issues at no upfront cost.
Service
Service
Product Design (Mobile App & Website)
Product Design (Mobile App & Website)
Industries
Industries
Legal Tech
Date
Date
June 2023
June 2023


OVERVIEW
Understanding the challenge
Legal processes often intimidate users, who frequently face complex procedures, confusing forms, and unclear outcomes. Many individuals avoid taking action due to perceived complexity, expense, or uncertainty around their legal rights.
The core challenge was to create an approachable, reassuring digital experience that could remove these barriers, providing clarity, confidence, and easy access to professional legal help directly through users' mobile devices.
Legal processes often intimidate users, who frequently face complex procedures, confusing forms, and unclear outcomes. Many individuals avoid taking action due to perceived complexity, expense, or uncertainty around their legal rights.
The core challenge was to create an approachable, reassuring digital experience that could remove these barriers, providing clarity, confidence, and easy access to professional legal help directly through users' mobile devices.
GOALS
Primary focus of efforts
Simplify and Humanize Legal Action
Simplify and Humanize Legal Action
Design clear, frictionless user experiences for filing claims related to traffic fines, flight delays, personal injuries, and driver's license issues, turning uncertainty into confident action.
Design clear, frictionless user experiences for filing claims related to traffic fines, flight delays, personal injuries, and driver's license issues, turning uncertainty into confident action.
Transparent and Accessible Tracking
Transparent and Accessible Tracking
Develop an intuitive dashboard ("All Fines") that empowers users to easily track and manage the progress of their legal cases, offering real-time clarity and peace of mind.
Develop an intuitive dashboard ("All Fines") that empowers users to easily track and manage the progress of their legal cases, offering real-time clarity and peace of mind.
Effortless Automation
Effortless Automation
Implement smart integrations, especially for delayed train claims, allowing users to passively reclaim compensation without repeated manual input, turning complex processes into seamless experiences.
Implement smart integrations, especially for delayed train claims, allowing users to passively reclaim compensation without repeated manual input, turning complex processes into seamless experiences.
RESULT
The impact at a glance
#1 Ranked App on the Dutch App Store post-launch, highlighting its immediate impact and user satisfaction.
#1 Ranked App on the Dutch App Store post-launch, highlighting its immediate impact and user satisfaction.
40% Faster Claim Submission through optimized, user-friendly flows, saving significant time and effort.
40% Faster Claim Submission through optimized, user-friendly flows, saving significant time and effort.
Increased User Confidence, with users appreciating the clarity, ease-of-use, and reassuring tone integrated throughout the app experience.
Increased User Confidence, with users appreciating the clarity, ease-of-use, and reassuring tone integrated throughout the app experience.
Widely Adopted Automation Feature, notably for delayed train compensations, further boosting user satisfaction and retention.
Widely Adopted Automation Feature, notably for delayed train compensations, further boosting user satisfaction and retention.
Don’t just take my word for it, scroll down to see how I achieved these results.
Don’t just take my word for it, scroll down to see how I achieved these results.

Home Page
The Bonnetje Home page offers users immediate clarity and confident pathways for handling legal issues. It prominently displays four quick-access actions—Traffic & Parking Fines, Flight Issues, Injury Claims, and Lost Driver’s License, each guiding users through simplified, step-by-step processes. With reassuring success metrics and clear, intuitive interactions, the Home page turns daunting legal hurdles into easy, manageable tasks.

Objecting for Issues (i.e., Traffic or Parking Fine?)
The objection flow for Traffic or Parking fines transforms a typically daunting task into a simple and stress-free experience. Users start by easily uploading their fine document directly into the app. They then select their fine type (i.e., traffic fine, parking fine, towing fine, EMG course, or penalty order), and fill in the relevant details through clear, guided forms. To finalize their submission, users digitally sign and confirm their objection.
The flow ends with an immediate success confirmation, reassuring users their case is now professionally handled. By reducing complexity and providing continuous guidance, the design ensures users feel confident, informed, and supported every step of the way.


All Fines Page
The All Fines page acts as a centralized hub for users to effortlessly track the status of their legal objections. Featuring intuitive filtering options, such as "All," "Completed," and "Active", users quickly access their submitted claims. By tapping on an individual issue, such as a traffic fine, users instantly see detailed status updates, timelines, and clear next steps. This transparent and organized approach gives users peace of mind, ensuring they're always informed about their legal cases with minimal effort.

Train Page
The Trains page provides users with a seamless, automated experience for claiming refunds on delayed train journeys. Users start by connecting their train card and linking their bank account. Once set up, the app automatically tracks all past and future train rides, instantly detecting delays and submitting claims directly to the user's bank, no manual intervention needed. The intuitive layout clearly displays linked bank accounts and a comprehensive train history, transforming compensation claims into an effortless, passive process.


Redesigning Bonnetje was more than just creating intuitive user experiences, it was about transforming perceptions of legal support from stressful and inaccessible to empowering and approachable. Through thoughtful design, clear interactions, and reassuring transparency, Bonnetje has successfully democratized everyday justice, proving that design truly can bridge the gap between complexity and clarity.


Curious how these design decisions came to life? From research to wireframes to usability testing, I’ve got it all documented. Just hit “Contact” below and I’ll gladly walk you through the full process.
That's not everything, I've got more in locker!
That's not everything, I've got more in locker!
That's not everything, I've got more in locker!
That's not everything, I've got more in locker!
To learn more about this project, please open it on desktop view.